Application of the New Protocol for Plantar Heel Pain
Original Editor - Merinda Rodseth based on the course by
[https://members.physio-pedia.com/course_tutor/bernice-saban Bernice Saban
Top Contributors - Merinda Rodseth
Introduction[edit | edit source]
The application of the “new protocol” for Plantar Heel Pain (PHP) will be discussed in three distinct parts:
- Assessment of the patient
- Planning of the initial session
- Planning of the treatment series
Patient Assessment[edit | edit source]
“Not only will a thorough subjective exam tell you what the problem(s) are, but also how to treat them” - Geoff Maitland
Communication plays an essential role in the process of assessment and effective, competent clinical communication skills are key to high-quality healthcare. Different communication techniques, such as motivational interviewing, also have positive effects on the outcomes of physiotherapy treatment. Following the principles of Motivational Interviewing, communication with the patient should include: 
- Open questions
- Patient involvement
- Active listening
- Use of reflections
- Explanations during the interview
Assessment is one of the cornerstones of the physiotherapeutic approach. While the principles of musculoskeletal assessment are universal, it is important to also focus specifically on the area the patient complains of, which in this instance is the heel.
- Subjective assessment (interview)
- Objective/physical examination
The interview should include (Figure 1):
- Personal information
- Analysis of the symptoms to a diagnosis of whether the condition is typical or atypical
- Differential diagnosis of the sources of heel pain, including systemic sources, yellow flags and red flags
- Functional measures including functional limitations
- General health
- Areas of pain
- History of the complaint
- Behaviour of the symptoms (factors that provoke and ease symptoms, 24-hour behaviour)
- Functional difficulties
Figure 1. Heel Pain Specific Examination Form - Location and pain and history
Figure 2. Heel Pain Specific Examination Form - Behaviour of the symptoms
The interview is followed by the physical examination of the patient, which includes (Figure 3 and 4): 
- Physical measures, which for PHPS includes the 3 heel pain tests previously discussed 
- Support for the estimated diagnosis and whether the presentation is typical or atypical
- Investigation of other sources of heel pain, including the spine, systemic disease, yellow flags and red flags
Figure 3. Heel Pain Specific Examination Form - Physical examination 
Figure 4. Heel Pain Specific Examination Form - Physical examination 
Completion of the examination includes (Figure 5): 
- The setting of functional and clinical treatment goals 
- Planning of the treatment interventions - manual therapy and exercises
- Explanations to the patients including information about the syndrome, recommendations, advice, answering of questions and the treatment plan
Figure 5. Completion of the examination 
Planning of the Initial Sessions[edit | edit source]
Each treatment session will include 3 main sections:
- Manual Therapy
- Exercise Therapy
The first treatment session should include:
- The interview and physical examination, including the 3 clinical tests  and palpation of the calf muscles 
- Treatment - deep friction massage of the calf muscles for at least 10 minutes 
- Reassessment using the 3 clinical tests
- Home exercise - the Lunge exercise 
For the second treatment session, it is necessary to establish “what has changed” since the previous session with the patient through reassessment. From here on, each treatment should be customised for each patient in order to comprehensively address their needs.
The second treatment will include an assessment of the functional measures as reported by the patient (Figure 6). These generally include the level, frequency and duration of the pain with “first steps in the morning”, followed by other measures previously reported by the patient.
Figure 6. Functional measures 
Following the reassessment of the functional measures, the clinical measures (3 clinical tests) should also be reassessed based on the (Figure 7):
- Level of pain
- Number of repetitions
- Time standing
Figure 7. Reassessment of the Clinical Measures 
A summary of the steps to follow during the second treatment session is provided in Figure 8:
Figure 8. Second Treatment Session 
All follow-up sessions should follow the sequence of the first session while progressing the exercises as necessary (Figure 9).
Figure 9. Approach to Follow-up Visits 
Planning of the Treatment Series[edit | edit source]
Management of the treatment series will be mostly determined by the functional and clinical measures (Figure 10). If there is a 90-100% improvement in these measures, the patient can be discharged from therapy with advise to: 
- Continue with the stretch exercises to prevent deterioration of their condition
- Incorporate self-massage of the calf muscles
It is also important to note that the effect of the deep friction massage and the stretch exercises might not be immediate as it takes time for the tissues to change and adapt. Treatments can also be varied as the patient progresses through the treatment series by:
- Including different exercises
- Incorporating different muscles in the massage
- Adapting the advice to the patient
Figure 10. Management of the treatment series 
On average, six to eight treatments provided at a frequency of once to twice a week should be sufficient to alleviate symptoms of heel pain in individuals with PHPS.  Hence, even if no improvement occurred in the functional and clinical measures after 4-5 treatments, treatment should be continued. Change in the calf muscles with palpation (more pliable, less stiff, fewer painful areas) can also be used to measure improvement should there be no change in the functional or clinical measures after six treatments (Figure 10). Refer to a physician if no improvement occurs and the patient reports worsening of the symptoms which cannot be attributed to treatment soreness.
Patients should be encouraged to return to function, including walk and gradual return to sports. Research has shown an association between a lack of participation in regular exercise and PHPS, affirming that walking, running and sports are not risk factors for PHPS but rather protective against it.
Patients often arrive at physiotherapy with ideas from friends/family of what is needed to alleviate their symptoms. Figure 11 provides an option for the conversation with the patient demanding specific treatment modalities which might have limited effect on their condition.
Figure 11. Option for conversation 
Conclusion[edit | edit source]
The series on PHPS has provided clinicians with:
- an assessment tool that that provides immediate and useful measures and is cost-free and easy to apply
- a manual therapy intervention which includes deep friction massage and exercise
- a self-exercise programme
providing pain relief and return to function for the patient.
Resources[edit | edit source]
- bulleted list
- numbered list
References[edit | edit source]
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- Bernice Saban. Application of the New Protocol for Plantar Heel Pain. PhysioPlus Course. 2021
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