Adapting Communication to Different Populations

intro

https://www.sciencedirect.com/science/article/pii/S2590291122000183

https://www.annualreviews.org/doi/10.1146/annurev-psych-020821-125100

https://www.frontiersin.org/articles/10.3389/fpsyg.2020.01723/full

Intro https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9319275/

https://onlinelibrary.wiley.com/doi/full/10.1002/per.2294

https://www.sciencedirect.com/science/article/abs/pii/S0191886920306498

https://reader.elsevier.com/reader/sd/pii/S2590291122000183?token=10791758769547CF7F89D0954063D89274DE88D2E4B9344CAD2E0E13FF29214069EC3C70E958C3CD073493F2A602B982&originRegion=us-east-1&originCreation=20230518215220

Outline

Adapting questioning stategies- always start with open ended

- open ended vs closed

- probing- either open or closed

- leading question

- checking questions

Comprehensible to patient

- dont use jargon as it limits outcomes- patients wont ask questions

-inetellictualulasion- uncomfortable emotions so focus on facts; usually healthcare professional is uncomfortable

-use pateints exerperiences to explain vs. anatomy

-use of pictures

-language barrier=negative outcome

least effecient:

1. nonverbal cues
2. family member translate
3. staff member to translate

more effecient:

1. translator
2. remote language interpreter
3. apps
4. learn the language yourself

treating patients respectfully

1. talk directly to the patient
2. speak in normal tone
3. include the patient

W/c: eye to eye

hearing loss: less ambient noise

speech impediment: be patient, shorter concrete questions

intellectual: simple direct sentences, more media and visual forms, no abstract ideas and be prepared to repeat

older adults:feel vulnerable and exposed

peds: need family member and kid- three way relatoinship, be patient, understandable language

1. relationship buidling
2. promote pateint engagement
3. address emotion
4. enhancing of info
5. management of uncertaintity
6. fostering of hope

poor health literacy: ask less questions, healthcare person might see as not engaged, communicate clearly and in laymans terms