Adapting Communication to Different Populations
intro
https://www.sciencedirect.com/science/article/pii/S2590291122000183
https://www.annualreviews.org/doi/10.1146/annurev-psych-020821-125100
https://www.frontiersin.org/articles/10.3389/fpsyg.2020.01723/full
Intro https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9319275/
https://onlinelibrary.wiley.com/doi/full/10.1002/per.2294
https://www.sciencedirect.com/science/article/abs/pii/S0191886920306498
https://reader.elsevier.com/reader/sd/pii/S2590291122000183?token=10791758769547CF7F89D0954063D89274DE88D2E4B9344CAD2E0E13FF29214069EC3C70E958C3CD073493F2A602B982&originRegion=us-east-1&originCreation=20230518215220
Outline
Adapting questioning stategies- always start with open ended
- open ended vs closed
- probing- either open or closed
- leading question
- checking questions
Comprehensible to patient
- dont use jargon as it limits outcomes- patients wont ask questions
-inetellictualulasion- uncomfortable emotions so focus on facts; usually healthcare professional is uncomfortable
-use pateints exerperiences to explain vs. anatomy
-use of pictures
-language barrier=negative outcome
least effecient:
- nonverbal cues
- family member translate
- staff member to translate
more effecient:
- translator
- remote language interpreter
- apps
- learn the language yourself
treating patients respectfully
- talk directly to the patient
- speak in normal tone
- include the patient
W/c: eye to eye
hearing loss: less ambient noise
speech impediment: be patient, shorter concrete questions
intellectual: simple direct sentences, more media and visual forms, no abstract ideas and be prepared to repeat
older adults:feel vulnerable and exposed
peds: need family member and kid- three way relatoinship, be patient, understandable language
- relationship buidling
- promote pateint engagement
- address emotion
- enhancing of info
- management of uncertaintity
- fostering of hope
poor health literacy: ask less questions, healthcare person might see as not engaged, communicate clearly and in laymans terms