Telehealth Evaluation
Original Editor - User Name
Top Contributors - Simisola Ajeyalemi and Kim Jackson
Introduction[edit | edit source]
Telehealth is the delivery of health-related services and information via electronic communication. As with any process or intervention, it is essential to continually evaluate the efficacy of digital solutions for healthcare delivery. Healthcare professional can assess telehealth visits based on service user's satisfaction, experience, technical quality, usefulness, effect on interaction and effectiveness.
Satisfaction[edit | edit source]
The focus here should be on service user's expectation; if the expectation were met. Overall satisfaction and willingness to reuse telehealth to receive healthcare services should be measured.
Experience[edit | edit source]
The focus here is on service user's experience. The following dimensions should be evaluated- comfort, safety, values, equity, needs and preferences, participation
in decisions, treated with compassion and respect.
Technical Quality[edit | edit source]
Technology is a key aspect of telehealth service delivery and the focus here is technical quality of the platform used for telehealth. The visual and audio quality, reliability, ease of use and security should be evaluated.
Usefulness[edit | edit source]
Effect on Interaction[edit | edit source]
Effectiveness[edit | edit source]
Sub Heading 3[edit | edit source]
Resources[edit | edit source]
- bulleted list
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- numbered list
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