The Basics of Telehealth Assessment and Treatment

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Recommendations to clinicians:

1. Exclude all reg flags
2. Identify patients who may need face- to face assessment
3. Rationale if a referral is necessary
4. identifying a support network of seniors or experts in the field who can advice and assist at any stafge required. This channel needs to be active and the clinicians must be able to contact , as an when necessary
5. The contact details shoudnt be kept confidential, it would even be recommended to get seperate lines and contact ids for this purpose, after the consultation the numbers must be deleted or stored only i the official records

Always maintain the records of the patients

Reduce the amount of identifiable patient details that you share digitally

Assessment needs:

Empowerment of the patient

Individually tailored

Not recommended to assess:

Assessing high risk patient or patients with potentially high risk conditions

Patients with internal examination including any pelvic area examination

Coniditions or comorbidities affecting the ability to us technology including delusion, anxieties about using tecnology

Deaf and dumb individuals, may be difficulat , however the use of assitive technolgy may aid the process

Process:

Before the Consultation	Consider a pre call questionnaire (Self rating like in case of VAS or Body chart) Ask the client if they would like a partner or family member to be present during the consultation Schedule the consultation based on whom you need to see on a priority basis(clinical triaging in telehealth) Confirm if a video graphic consultation is clinically appropriate Use a room that is private and well lit Make sure the patients phone number is ready, in case the video graphic link gives trouble Keep the patients clinical records ready and preferably on another screen Prior to the session test the technology , if it is works as its supposed to.
Start of the consultation	Always initiate the consultation by calling the patient Check the connectivity and clarity by asking the subject of he/ can see or hear. A formal introduction to the patient is a must A verbal consent must be taken from the client before the commencement of the assessment procedures It is always better to look at the camera for the client to make eye contact and restore the subjects faith in you In case there are other consultants in the room they need to be introduced to the client
The consultation	Maintain written records as you would for a face-to -face consultation. Be aware that the video communication is slightly different in comparison to their In case you are preoccupied, making notes or reading medical records, let the patient know
Closing the consultaion	Summarize key points, incase something went wrong technically this would really help Clarify any doubts the patient might have Confirm i the patient is happy with the video method of telehealth Remind the client not to stop his routine medication in case of any co morbidities present Say goodbye and close the call
After the consultation	Update the records Schedule referrals or follow up appointments Make sure the exercises, if promised in the form of an email are sent Prompt follow up email needs to be sent, summarizing the necessary features of the teleconsultation Face to face appointments in case necessary must be scheduled

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