Telehealth Evaluation: Difference between revisions
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'''Original Editor '''- [[User:User Name|User Name]] | '''Original Editor '''- [[User:User Name|User Name]] | ||
Revision as of 09:15, 4 September 2020
This article is currently under review and may not be up to date. Please come back soon to see the finished work! (11 June 2024)
Original Editor - User Name
Top Contributors - Simisola Ajeyalemi and Kim Jackson
Introduction[edit | edit source]
Telehealth is the delivery of health-related services and information via electronic communication. As with any process or intervention, it is essential to continually evaluate the efficacy of digital solutions for healthcare delivery. Healthcare professional can assess telehealth visits based on service user's satisfaction, experience, technical quality, usefulness, effect on interaction and effectiveness.
Satisfaction[edit | edit source]
The focus here should be on service user's expectation; if the expectation were met. Overall satisfaction and willingness to reuse telehealth to receive healthcare services should be measured.
Experience[edit | edit source]
The focus here is on service user's experience. The following dimensions should be evaluated- comfort, safety, values, equity, needs and preferences, participation
in decisions, treated with compassion and respect.
Technical Quality[edit | edit source]
Technology is a key aspect of telehealth service delivery and the focus here is technical quality of the platform used for telehealth. The visual and audio quality, reliability, ease of use and security should be evaluated.
Usefulness[edit | edit source]
The focus here is on evaluating if the service user found the service useful and/or benefits. Convenience, time & cost, accessibility, efficiency, acceptability, intent to use
again and appropriateness are all measured in this domain.
Effect on Interaction[edit | edit source]
The focus here is to evaluate the effect of telehealth as a mode of healthcare delivery on the clinician-patient interaction. Effect on communication, ability to do assessment; effect of visual & non‐verbal cues has to be evaluated.
Effectiveness[edit | edit source]
The focus here is to assess the effect on the service user's health service and/or well being. Change in knowledge, quality of life, health status, wellbeing,
function etc. In addition, clinician confidence in diagnosis should be measured.
