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Patient engagement is an fundamental part of health care and a crucially important part of health care services. Engaged patients make wiser informed decisions regarding the course of action of their care. Also it means that resources are better used as they are aligned with patients’ priorities, an important point for the sustainability of global health systems. Patient engagement also promotes mutual accountability and understanding between the patients and health care providers.[1]
The 10 Commandments of Patient Engagement
The challenge most health care providers face is not one of how to engage patients, but rather how to be engaging to patients. Steve Wilkins tells us "The 10 Commandments of Patient Engagement"[2]:
Act like you are glad to see them (patients) and have time for them… no matter how busy you really are
Say something relevant to suggest that you actually remember who they are – don’t get this one wrong
Ask how they have been since their last appointment and what brings them in to see you today
Probe for the patient’s ideas as to the cause of their complaints and what they would like you to do for them
Listen to what the patient has to say without interruption – ask clarifying questions
Tell the patient what you recommend doing in the way of tests, treatments and new medications…and explain why you are making those recommendations – ask if that’s ok with the patient…if it’s not ok find out why
Pay attention to patient-initiated cues (loss of a job or loved one, sighing…) – they probably are a call for help
Express empathy and support to patients
Find out what your patient’s health goals are and what steps they believe they can take to achieve them, e.g., care planning
Ask about or suggest ways that you and your team can support patients’ long-term care plans
